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NPB Alerts

Our new real-time account alerts are now available!

Did you know that you can have a notification sent to your smartphone when your account balance falls below a certain amount? Download our updated mobile app through the iOS App Store or the Google Play Store, and you’ll be able to create all kinds of helpful mobile alerts to keep you on top of your finances. With NPB Alerts you’ll always know exactly what’s happening with your money, and you can watch for suspicious activity. It’s a free service for our customers/members.

Alerts range from low account balance, deposits cleared, withdrawals over threshold, password changes, and much more. NPB Alerts can provide alerts on every aspect of your financial institution relationship, from a low balance on a deposit account to a pending loan payment to a suspicious credit card transaction.

NPB Alerts deliver real-time alerts when you need them most. NPB Alerts are customizable, allowing you to see an alert for any aspect of your accounts. Alerts can be delivered through multiple channels, including smartphones or wearable devices, so recipients can conveniently monitor their finances. You can choose the types of alerts you receive, how and when they are received. Whether you want every alert or just a few, you are in complete control.

Choose your alerts.

Debit Card

A purchase using your debit card was just processed.
You instantly know.

ATM Cash Withdrawal

An ATM withdrawal is made.
You instantly know.

Paid Check

A check clears that exceeds the amount you set.
You instantly know.

Delivered the way you want.
Messages are sent instantly using any of the delivery channels you choose:
Text Message

Text Messages
One of the easiest ways to receive NPB Alerts is through text messages on your smartphone, or wearable devices.

Email

Email
Receive email messages about your account activity.

Mobile Banking App

Mobile Banking App
Receive push notifications from your smartphone. Activate these alerts from our Mobile Banking app.

Online Banking Message Center

Online Banking Message Center
View your NPB Alerts every time you log on to Online Banking.

Set up your NPB Alerts today:

  • Log on to Online Banking. Select Alerts.
  • Set up the desired email and phone numbers you wish to use, by selecting Contact Options.
  • Click each Category in Alert Options to view the list of available alerts.
  • Select the Alerts you want to receive for each account. Then check how you would like to receive them, and Save.

You will now receive a message the moment any of your alerts are triggered. It's that simple.



Dozens of Alerts to choose from including:

Security Alerts

  • Online banking login has been changed
  • Online banking login has been locked out
  • Account status changed (User logged in or an invalid login attempt was made)
  • Online Banking email changed
  • Address has been changed
  • Customer phone change
  • Customer email change

Balance Alerts

  • Account Balance above threshold
  • Account Balance below threshold
  • Current Balance Update

Transaction Alerts

  • Recent Transactions on account
  • Check number XXXX has cleared
  • Any Check number cleared account
  • Deposit credited to an account
  • Fees charged to an account
  • Overdraft occured on account
  • Outgoing transfer executed over XXXX dollar ($) amount
  • Credit transaction posted
  • Debit transaction posted
  • EFT authorization hold added
  • Electronic draft deducted over dollar ($) amount
  • Incoming transfer executed over XXXX dollar ($) amount
  • Transaction equals amount
  • Transaction over amount
  • Withdrawal over threshold
  • Interest was paid to an account
  • Maximum credit limit exceeded
  • Loan payment posted
  • Loan past due
  • Loan payment due / amount due (at billing)
  • Loan escrow disbursement posted

ATM Alerts

  • ATM withdrawal over XXXX dollar ($) amount


FAQs

  • Do I have to be enrolled for Online Banking to receive NPB Alerts?
    Yes. You can set up alerts from Online Banking. Or you can choose to receive push notification alerts, which are set up from our Mobile Banking app.

  • Can I use alerts to help guard against fraud?
    Absolutely. We recommend that all customers/members set-up NPB Alerts to monitor account activity. When you activate NPB Alerts you’ll know exactly what’s happening with your money, and you can watch for suspicious activity in real-time.

  • Is there a fee to receive alerts?
    No. This is a free service. However note that text message and data fees may be charged by your service provider to receive text alerts.

  • How do I sign up to receive NPB Alerts?
    Simple. After May 15th just log into Online Banking and select Alerts. You can choose the alerts you wish to receive from the Alert Options tab.

  • Can I send alerts to more than one person?
    Yes. When setting up alerts, in the Contact Options tab there is a link to add additional email addresses and text numbers.

  • How do I activate an email address or phone number to receive alerts?
    When setting up alerts from the Contact Options tab, just click “send activation code”. Type the code you receive into the activation box.

  • Can I choose not to receive alerts in the middle of the night?
    Yes. Each alert you choose has a “do not disturb” option. Any alerts generated during that time period will be held until that period ends.

  • Can I review past alerts?
    Yes. Log on to Online Banking and go to the Sent Alerts screen. It displays a list of your alerts with the details. You can mark as read or delete past alerts from here. You can also view past alerts from our Mobile Banking app.

  • How do I delete or modify alerts?
    From the Alert screen, click the Overview tab to view all of your alerts. Click to Edit or Delete any existing alert.

  • Can I set up alerts from the mobile banking app?
    Yes. To set up push notifications through our Mobile Banking app, just log on, select More from the main menu, then Alerts. Turn on Push Notifications. Once turned on, you can set up account alerts, security alerts, and view your recent history of alerts sent.

  • What are the system requirements to receive alerts through the Mobile Banking app?
    Our Mobile Banking app supports mobile devices using operating system versions of Android 4.1 or Apple iOS 8 or newer.

  • Will NPB Alerts reflect the same balance as my check register? NPB Alerts reflect the real time balance of what has already cleared your account. This means the balance will not include any checks you have written or automatic debits you have scheduled to come out, until they have posted to your account. A check register is still very important for knowing the available balance you should have once these types of items have posted.



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