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VISA® Check Card Fraud Assistance


Fraud Protection Program

With identity theft on the rise, New Peoples Bank is pleased to offer Fraud protection program, an automated system to monitor your VISA® Check Card transactions for potentially fraudulent activity. This service is automatically provided to NPB customers at no charge!

We May Be Calling You!

If there is potential fraud, you'll receive an automated phone call (will display as 877-253-8964 or 800-279-2674). Under no circumstances will you be asked for your account number or PIN! To ensure you can be reached, keep us informed of changes to your phone number(s), postal and email addresses. In addition, please notify us in advance of foreign travel.

If a call is received, enter your zip code and follow the instructions, answering "yes" or "no" to validate recent transactions. If the automated call reaches your answering machine, a message will be left containing a phone number and case code. If you do not return the call, future transactions may be declined. In the event of an unauthorized transaction, you will be transferred to a Call Center Analyst. Our goal, quite simply, is to protect you from fraud!

If you are traveling, please contact your local branch or complete our VISA® Card Travel Exception Request Form so we can assist you in having your card unblocked for those areas of travel.

  • Honaker Branch - 276-873-6288
  • Abingdon Branch - 276-628-2543
  • Big Stone Gap Branch - 276-523-6600
  • Bluefield Branch - 276-326-2265
  • Bristol Linden Square Branch - 276-466-5358
  • Castlewood Branch - 276-762-5620
  • Chilhowie Branch - 276-646-2700
  • Clintwood Branch - 276-926-5500
  • Gate City Branch - 276-386-9300
  • Grundy Branch - 276-935-8800
  • Haysi Branch - 276-865-5700
  • Kingsport Branch - 423-288-2660
  • Lebanon Branch - 276-889-5100
  • Pounding Mill Branch - 276-963-5800
  • Princeton Branch - 304-487-9800
  • Tazewell Branch - 276-988-2300
  • Wise Branch - 276-679-4500

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