Visa Debit Card

If there is potential fraud, you'll receive an automated phone call (will display as 844-650-0544 for English or 844-650-0545 for Spanish) or you'll receive an automated text(will display as 844-650-1175 for English or 844-650-1176 for Spanish). Under no circumstances will you be asked for your account number or PIN! To ensure you can be reached, keep us informed of changes to your phone number(s), postal and email addresses. In addition, please notify us in advance of foreign travel.

 

If a call is received, enter your zip code and follow the instructions, answering "yes" or "no" to validate recent transactions. If the automated call reaches your answering machine, a message will be left containing a phone number and case code. If you do not return the call, future transactions may be declined. In the event of an unauthorized transaction, you will be transferred to a Call Center Analyst. Our goal, quite simply, is to protect you from fraud!

 

If you are traveling, please contact your local branch so we can assist you in having your card unblocked for those areas of travel.

 

Information Regarding Foreign Transactions Made with Your Visa^® Card
Some of our cardholders occasionally ask for clarification regarding the definition of a foreign transaction. Foreign transactions involve two important concepts. Understanding these two concepts can help you avoid fees.

 

One concept involves currency conversion. Our disclosures provide that currency conversion will occur when a merchant settles in currency other than US dollars. This means a currency conversion can occur even though the transaction is made when you are in the United States. The key is whether the transaction settles in a currency other than US Dollars, not whether you are physically located in another country when the transaction is made.

 

The other concept involves understanding when a foreign transaction occurs. Our disclosures use Visa terminology. Visa uses the term "international transaction" and defines that term to mean a transaction where the issuer of the card used is not located in the transaction country. This means an international transaction can occur even though the transaction is made when you are not in a foreign country. For example, a transaction made online with a foreign merchant is an international transaction even though made while you are physically in the United States.

 

Any fees we charge related to currency conversion or an international transaction (such as an International Service Assessment) are disclosed elsewhere.

 

Please contact us if you have further questions regarding foreign transactions.

 

Visa is a registered trademark of Visa International Services Association.

1. Set up: Add your New Peoples Bank VISA® card
2. Shop: Click to pay with your New Peoples Bank VISA® card when you see the VISA® icon at checkout.
3. Save time: No longer look up passwords, and bypass filling out long forms.

That's it! Look for the VISA® icon when you shop online.